Responsibilities

Role Description:

• Process software, SaaS, lease, and maintenance sales orders with precision, adhering to documented workflows.
• Complete and invoice monthly customer orders, ensuring accuracy in pricing, quantities, and terms in alignment with established business policies.
• Collaborate with internal departments to coordinate order status, pricing, and software licensing requirements.
• Work alongside experienced team members to address and resolve complex issues effectively.
• Communicate proactively with customers regarding order confirmations, potential delays, or any issues encountered during the order process.
• Manage product returns, including updating inventory records and processing customer credits efficiently.
• Maintain accurate and organized records of orders, payments, and customer interactions for future reference and analysis.
• Take on additional responsibilities as needed to support business operations.

Education / Qualifications

Skills & Experience:

• A minimum of 2-3 years of experience in a customer-focused role with a proven dedication to delivering exceptional customer service.
• Strong attention to detail, ensuring high-quality work and adherence to deadlines.
• Capable of working independently and effectively managing tasks with minimal supervision.
• Self-motivated with strong critical thinking skills and a proactive drive to learn and grow. 
• Ability to perform effectively in high-pressure environments and meet tight deadlines.
• A collaborative team player with a willingness to assist colleagues and contribute to team success.
• Genuine passion for customer service and supporting a team of sales professionals.
• Logical and analytical approach to decision-making and problem-solving.
• Excellent communication skills, with the ability to articulate ideas clearly and effectively in both verbal and written formats.
• Strong organizational skills, with the ability to multitask and adapt to shifting priorities.
• A professional, enthusiastic, and positive attitude.
• Experience working with Microsoft Dynamics and/or Salesforce is an asset
• Proficiency in Microsoft Office Suite at an intermediate level.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. 
 
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. 
 
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. 
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. 

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. 
 
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.