Responsibilities
At Hexagon, our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team and help us create a safer world!
We are growing and are looking for a Professional Services Engineer for our location in Jaipur (Onsite). In this role you will provide best in class support to our partners and customers worldwide. Become part of our unique and collaborative team and create a secure world with us!
Key Responsibilities:
- Good knowledge about video management system, surveillance equipment, cameras, DVRs, NVRs, and other security devices.
- Set up and integrate surveillance software for real-time monitoring, data storage, and access control.
- Good knowledge about all windows operation systems.
- Knowledge about MS-SQL server and Qlik Sense.
- Provide on-site and remote technical support for surveillance systems.
- Troubleshoot hardware and software issues with surveillance equipment, including cameras, recorders, and networking components.
- Perform routine maintenance and system upgrades to enhance system performance and security.
- Respond to customer service requests, ensuring timely resolution of issues.
- Train customers on the operation of surveillance systems, including software usage, camera settings, and video storage management.
- Integrated Command Control centre Application knowledge would be a plus.
Education / Qualifications
Education:
- Diploma/ Bachelor’s degree in Electronics, Electrical Engineering, IT, or a related field.
Experience:
- 5-7 years of experience in surveillance system installation, maintenance, and troubleshooting.
- Proficiency in handling CCTV systems (IP & Analog), NVR/DVR, networking, and access control systems.
- Strong knowledge of LAN/WAN, TCP/IP, PoE, and video management software (VMS).
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and in a team.
- Willingness to travel and work on-site at customer locations.
Preferred Certifications:
- CCNA (Cisco Certified Network Associate) – for networking knowledge.
- Microsoft Certified: Solution Architect / Azure Administrator.
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.