Responsibilities

The Customer Success Manager (CSM) is obsessively focused on helping our customers achieve their business outcomes through the use of EtQ's solutions. They will promote customer adoption of EtQ solutions through proactive outreach and best practice customer management practices. The CSM will serve as a problem-solver, a consultant, and a guide for our customers, and help them to extract maximum value from their solutions in order to expand and extend the relationship. Internally, the CSM will help to unite efforts across disciplines as needed to address customer needs.

• Drive customer awareness, engagement and adoption of the EtQ portfolio.
• Engage in consistent, proactive client interactions to positively impact customer loyalty and revenue growth.
• Work with EtQ customer-facing departments to align on customer engagement and strategic outreach based on customer needs or company initiatives.
• Leverage a combination of quantitative and qualitative indicators to proactively and deliberately engage with customers at the moment of need
• Work collaboratively with customers to develop Success Plans. Monitor progress, making necessary adjustments and properly setting expectations along the way.
• Triage customer issues and feedback and secure necessary internal resources to resolve. Provide high level of customer service throughout the issue resolution.

#LI-RM #LI-REMOTE

Education / Qualifications

• Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving.
• Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport
• Energized by connecting with customers in a high-volume book of business.
• Thrives in a fast based, team-centric atmosphere and is adaptable in nature.
• Strong multi-tasking abilities and organization skills.
• Detail-oriented; able to capture proper information correctly and accurately.
• Excellent verbal and written communication skills.
• Hungry to make an impact within the team and the company.

Hexagon will not sponsor applicants for a work visa for this position.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. 
 
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. 
 
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. 
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. 

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. 
 
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.