Responsibilities
Are you innovative, engaged, professional, customer-focused and profit-driven? Are you ready to join an organization wherein you can utilize your knowledge and skills to drive company profitability and support our customers? We have a unique internship opportunity available in our Maintenance Contracts team in Huntsville, AL. Software maintenance support is a key component of the profitability of the organization. This position will prepare customer pricing and proposals for software support contracts. He/she will proactively quote upcoming renewals for our customers, working with them to ensure the proper products are actively supported. This team engages with our customers frequently, negotiating pricing and ensuring timely order finalization and collections of receivables.
Providing excellent customer service, while protecting company profitability, is vital to the success of this candidate. Candidates should also possess strong analytical skills, be a forward-thinking problem-solver, and have a high attention to detail and accuracy.
Responsibilities:
• Proactively communicate with customers to renew their existing service, create opportunities and provide renewal quotes, overcome objections and adjust pricing or configuration as needed
• Utilize Microsoft Excel, especially Pivot tables, Sum functions and Vlookups, to calculate margins, forecast future renewal revenue and review customer assets
• Track and provide status updates on all open opportunities to upper management and forecasting team
• Maintain accurate and timely information within CRM and ERP systems
• Create third party quotes and purchase requisitions as needed
• Work closely with many internal teams, including Bids & Proposals, Accounting, Project Accounting, and Financial Planning & Analysis to provide visibility into ongoing negotiations, future renewal opportunities and revenue impacts
• Uncover additional training opportunities and process improvements through day-to-day processes and act as subject matter expert for system enhancements
• Communicate with customers in a professional, concise, and effective manner
• Maintain all customer assets and Service Contracts to ensure customers receive the support they need
• Must be able to work in-office a minimum of 40% of scheduled time in accordance with Hexagon’s Remote Work Policy
Education / Qualifications
• B.S. in Accounting or Finance (planned)
• Minimum GPA 3.0
• Must be able to work 20-40 hours per week for a minimum of 3 months
• Excellent oral and written communication skills
• Highly proficient in Microsoft Office Suite, especially Outlook and Excel
• Experience in Salesforce, Oracle CPQ and/or Costpoint a plus
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.