Responsibilities

Responsible for the investigation, resolution, and escalation of Advanced Configuration Issues within Reliance.  

• Read, analyze, performance related heap and thread dump files, in order to find the root cause of performance issue, to provide effective resolutions     and workarounds.

• Ongoing maintenance, support and follow up on all assigned tickets.

• Collaborate cross-functionally with business users, project managers and other engineers to achieve elegant solutions.

• Provide recommendations for continuous improvement.

• Work alongside other team members, as well as L1, and L3 to elevate technology and consistently apply best practices.

• Attend scheduled meetings, and respond to internal and customer emails, phone calls, etc. as needed.

• Review Advanced Configuration Issues tickets assigned from level-1 support specialists.

• Suggest code/product enhancement.

• Define solutions and workarounds for customer cases.

• Code review for issues reported to define broken code.

• Effective and efficient Communication with customers.

• Work with level3 about their findings to define the next steps of handling the broken code.

• Define enhancement areas for product from code, and usability areas.

• Write knowledgebase articles.

• Contribute updating related procedures and processes.

Education / Qualifications

• Hands-on experience in Java, MySQL, MS-SQL Server, Oracle, etc.
• Troubleshoot product-to-web applications connections (Apache Tomcat, WebSphere, WebLogic).
• Troubleshoot product integration issues related to LDAP, SSL, SSO/SAML, etc.
• Experience with test-driven development and automated testing frameworks.
• Experience with Scrum/Agile development methodologies.
• Capable of delivering on multiple competing priorities with little supervision.
• Work as a team player to drive team performance to achieve goals and objectives.
• Deliver a high level of customer service resulting in high customer service ratings and our NPS industry benchmark.
• Cloud architecture understanding and knowledge.
• Cloud deployment and troubleshooting for Cloud hosted SaaS deployments.
• University degree in software engineering, computer science, or related field

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. 
 
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. 
 
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. 
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. 

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. 
 
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.