Responsibilities

The primary purpose of this role is to provide focussed attention on a particular Hexagon customer account to ensure that SIG UK delivers exceptional customer service and in doing so facilitates a long lasting and increasingly profitable relationship.

KEY TASKS

• Understand and maintain, to a deep level, knowledge of the customers’ business and service propositions, the challenges they face and their strategy and plans for improvement
• Promote in the broadest terms Hexagon’s portfolio to solve customer pain
• Develop and maintain a growth strategy and related tactical actions to increase the value of the account to SIG UK
• Maintain regular face to face contact with a range of staff at the customer operating across and up and down the organisation.
• Increasingly move the relationship with these customers to that of a Collaborative Relationship intent on driving value creation including the adoption of a continuous service improvement programme
• Become the customer’s advocate within SIG UK
• Demonstrate thought leadership to the customers through the maintenance of a visible market presence and the delivery of insight and learning to them
• Maintain a comprehensive list of customer opportunities in the relevant company systems
• Own and drive through SIG UK all customer bids and proposals
• Responsibility for the effective delivery of all customer contracted projects and services meeting all SLAs and/or KPIs in the process
• Own the customer’s technical roadmap as a result of having a detailed technical knowledge of our deployed solution
• Offer advice to SIG UK about portfolio developments
• Conclude Customer Satisfaction reviews at an agreed frequency and provide feedback to the customer on related remedial actions
• Produce and update regularly and anyway at least 2 x per year a Key Account Plan according to an agreed template
• Deliver customer focussed marketing collateral for use by the wider business (e.g. PR, case studies, videos, visit programmes etc.)

KEY RELATIONSHIPS

• Country Manager.  Your line manager. To report about and discuss the Key Account
• Safety Practice Operations Manager.  To coordinate Key Account project and service delivery
• Chief Technology Consultant.  To define and agree the Key Account’s technical roadmap
• The Safety Practice Commercial Sales Manager.  To deliver market and customer insight and to liaise concerning the development of the customer as an exemplar to that market in support of our wider market ambitions.
• With other Key Account Managers to share best practice and learning
• The Public Safety Director EMEA to discuss Product Change Requests where local configuration is incapable of delivering the customers’ requirements.
• Customer staff for the purposes of business development, project and service delivery.  This role will be a point of escalation for the customers’ and will be expected to react positively to calls for support, pulling in wider Hexagon resources as necessary to address outstanding high priority incidents.

#SIG2025 #LI-MC1 #LI-Hybrid

Education / Qualifications

• Must be experienced and highly versed at a practical level in the following:
• Technical engineering or architecting skills
• Contract management
• Project Management – PRINCE2 certification is advantageous
• Service Management – ITIL certification is advantageous
• Account Management / Relationship building at all levels
• Business development – shaping and winning profitable contracts
• Proposal handling and writing
• Roadside Assistance operations
• Should be experienced and able to work at a practical level with the following:
• Customer satisfaction processes
• Computer Aided Dispatch (CAD) or similar Geographical Information Systems (GIS) technologies
• Operational planning and response tools
• Microsoft Azure and Azure DevOps / Git or equivalent Application Lifecycle Management tool
• Must have a proven track record in gathering and assessing user requirements, particularly related to resource dispatch solutions.
• Must be a strong and empathetic communicator and capable presenter able to simplify the explanation of complex problems
• Must be a confident collaborator and team builder
• Must hold or be capable of holding NPPV3/SC security clearance
• Should be able to demonstrate a recent background in resource dispatching software
• Could have marketing experience but must have a desire to engage in these areas
• Must be self-motivated to work in isolation and on their own initiative pulling in other skills and resource as necessary to achieve the given and self-surfaced goals

#SIG2025 #LI-MC1 #LI-Hybrid

About Hexagon

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com. 

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. 
 
* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.