Responsibilities

OBJECTIVES / MAIN ACTIVITES

Customer:

• Monitor and manage all of Hexagon components of CAD systems including CAD, Mobile Responder
• Maintain system availability in a 24-hour, 7 days per week environment in line with contractual requirements
• Maintain the integrity of the CAD System’s data
• Ensure that software consistency is maintained throughout all supported environments
• Ensure that new products and new versions of existing products are tested and certified prior to introduction into the production environments
• In conjunction with Management, monitor the ongoing performance of all third-party maintenance providers to ensure contract commitments are met to the required standard
• Develop appropriate skills to enable the provision of preventative and remedial maintenance of all supported system components
• Develop and maintain working relationships within Hexagon and Hexagon’s customers with relevant management and staff
• Liaise with Hexagon technical resources on resolution of system and software issues
• Proactively implement changes, patches and other configuration changes to applications and OS etc.
• Maintain system administration, system configuration, process, procedural and task documentation Support
• Provide a point of contact for remedial and preventative maintenance services for all supported environments 
• Provide technical support for production environments; including operating system, application software 
• Provide technical support for installation and configuration of Hexagon products 
• Identify, diagnose, and resolve technical issues 
• Maintain a high level of customer awareness and familiarisation with customer workflows and requirements 
• Participate in project work as required 
• Participate in managing system monitoring protocols, support documentation standards, software configuration, and change control as directed by the Support Team Lead 
• Hexagon offers 24 Hour, 7 Days a week service. You will be required to participate in a 24 Hour on-call roster, and this will involve some after-hours duties 
• As directed by the Support Team Lead on “as required basis” act as technical escalation point for the field support team 
   

Maintenance:

• Monitor and manage virtual server host performance 
• Monitor and manage all aspects of device and database usage 
• Implement configuration changes to improve performance and stability of the production environments 
• Identify recurring issues and implement required actions to correct issues 
• Proactively implement changes, patches, and other configuration changes 
• Maintain all supported Windows Server and Desktop systems  

People:

• Act as a key contributor to the team of Systems Administrators using your extensive experience, technical credibility, and ability to provide support to team members 
• Act as escalation point for System Administrator to maintain our local server and network infrastructure for our customers 
• Develop documentation for setup and configuration to promote the transfer of knowledge 
• Regular meetings with stakeholders to understand support requirements and issues 
• Triage and resolve environmental issues

Education / Qualifications

• At least 3 years' experience in a similar role managing Windows Server, Active Directory, Group Policy, and Networking 
• Understanding of Network Fundamentals including Network Protocols (TCP/IP; DHCP; DNS); Firewalls; basic command-line’ network connectivity; troubleshooting 
• Experience working in a Managed Service Provider (MSP) environment 
• Hands on experience and knowledge of IT hardware and software deployment 
• High level of independence and strong customer service focus 
• Demonstrated organisational skills to keep track of all tasks as the role requires multi tasking 
• Exposure to Microsoft SQL or Oracle would be advantageous 
• Knowledge of PowerShell or other scripting language also beneficial 
   

POSITION SPECIFIC COMPETENCIES:

• Must be flexible and available for the 24 X 7 on-call support roster 
• You must pass the required police and customer vetting requirements

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About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. 
 
Hexagon’s Safety, Infrastructure and Geospatial (SIG) division provides mission-critical and business-critical solutions to governments and service providers for smarter and safer communities, better public services, more reliable infrastructure, and improved resilience of vital services through patented leading location intelligence technology.
 
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. 

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. 
 
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.